Offered By in collaboration with

offer
INSTITUTIONAL BUNDLE OFFER PER STUDENT
elective1
Course 1 ₹ 17,000/-
+
elective
Course 2 ₹ 17,000/-
+
elective
Course 3 ₹ 17,000/-
+
elective
Course 4 ₹ 17,000/-
=
Choose any 4 courses
Total Price
₹ 68,000/-
Offer Price
₹ 42,000/-
Offer available only for Institutions

Course Details

Credits & LTP
Each course offers 5 credit points.
Lecture
3
Tutorial
1
Practical (Hands-on)
1
Credit
5
Recommended For:
Graduation Programme - B.E./B.Tech
Branch - Electronics and Communication Engineering, Computer Science Engineering and Information Technology, Mechanical Engineering
Semester -
5 th,  6 th,  7 th  and  8 th

Course Summary

It is imperative for business enterprises today to focus on providing a positive customer experience to build brand loyalty, trust, affinity, and eventually turn customers into evangelists for their products, services and service offerings. According to a study conducted by Grand View Research, Inc., the global customer experience management market size is expected to reach US$23.6 billion by 2027, registering a Compound Annual Growth Rate (CAGR) of 17.7% from 2020 to 2027.

The Customer Experience Testing course aims to provide a seamless customer experience for both - internal and external stakeholders. Customer experience in terms of performance, usability, compatibility, and accessibility of the application system is as much relevant for business users working with enterprise grade technology as it is for end-users who are offered market-facing products and services. The key to successful customer experience is to perform effective testing which goes beyond mere functional testing. The non-functional testing parameters would include performance, compatibility, usability, security, and accessibility. This course covers every aspect of non-functional testing, processes involved, skills needed, tools used, and hands-on experience with practical examples.

Hands-On

  • The course provides hands-on session on how customer experience can be achieved by using non-functional testing tools. Some of the key tools used in the practice sessions include JMeter, Morae, NonVisual Desktop Access (NVDA) and Web Accessibility Toolbar (WAT).
  • Students will have to leverage this environment to complete the industry assignment as well as to complete Part B of the summative assessment.
+ Read More - Read Less
RECOMMENDED PRIOR KNOWLEDGE
  1. Basic knowledge of Software Testing
  2. Testing Life Cycle models like Agile, Waterfall, V-Model, and more

Course Syllabus

The course syllabus will be delivered through a combination of eLearning resources, digital lectures, community based digital classrooms as applicable.
+ Expand All - Collapse All
View More View Less

Course Components

Digital Learning
Resources
Digital course accessible anytime and anywhere View Sample
Digital
Lectures
Digital lectures delivered by industry and academic experts View Sample
Academic Connect
Community
Focussed on building conceptual clarity View Sample
Industry Connect
Community
Focussed on building industry oriented applied knowledge View Sample
Industry
Assignment
Access to two industry related mini projects View Sample
Practice
Assessment
Access to two practice assessments for self-evaluation View Sample
Summative
Assessment
Test of theoretical and applied knowledge View Sample
Verifiable Digital
Certificate
Verifiable certificate on successful completion View Sample
Internship
Opportunity
For top percentile, subject to vacancies in corporates and their hiring policies View Sample
Job
Opportunity
Visibility to job vacancies with leading corporate recruiters, subject to vacancies and their hiring policies View Sample

Available Locations

!~StateCity~!
+ More

Have a Question?

If you want to know more about our products

FAQs

1. How will this programme help students in building their proficiency? +
  • This programme is envisaged to help build a strong foundation across various streams through digital lectures, practice and summative assessments, mini projects, mentorship from renowned industry and academic experts. Students will also get an opportunity to showcase their skills to potential recruiters.