In India, an aware consumer is still far from being empowered. Cut-throat competition coupled with the greed to be the first, leads manufacturers, sellers and service providers to deliver poor quality products and services, often adopting unethical practices and shirking responsibility in the process. Although the Consumer Protection Act, 1986 gives consumers a legal weapon to protect themselves, lack of guidance and clear understanding of the procedure to be adopted render consumers helpless. Thus, despite the intent, they are unable to seek redressal under the Act.
This interactive course consists of videos, exercises and quizzes making it engaging and enjoyable to learn. A subject-matter expert will moderate this course through the "Consumer Protection Laws Explained: Practice and Procedures" community. Once you are part of the community, you can enhance your learning by participating in the discussion threads, raise queries and get solutions from experts in quick time. You can also share your own ideas, access best practices shared by peers, get ideas about the next learning topics to complete your study. You are also encouraged to go through all the topics of the course in detail and post your queries in the applicable comments section of the community. The moderator of the community will get back to you within a short time. You may also participate in the ongoing discussion forums to raise and clear your doubts.
This course empowers aware consumers. It familiarises lawyers and law students with the detailed procedure to file a consumer grievance, the process of approaching a Consumer Forum and detailed descriptions of laws that are applicable, with accompanied illustrations and case studies to facilitate understanding.
Progress will be tested by way of quizzes and assignments at the end of each module. Learners must attempt the exam at the end of the course and secure at least 50% marks to obtain the course certificate.
There are no prerequisites for taking this course.