This course on Customer Care Executive helps the learners to understand how information about customers is tracked in BPOs for future use. It covers concepts of the BPO sector like CRM (Customer Relationship Management) job roles, inbound calls, handling complaints, Code of Ethics, ACHT, undesirable and desirable calls, how to hold, transfer and mute calls.
This course consists of videos that explain the various job roles of a Customer Care Executive and the Code of Conduct to be followed on the job. The learners will also understand how to handle calls, the concepts of ACHT and other job related components.
On completion of this course, the learners will become familiar with the BPO Sector, TAT (Turn Around Time), First Call Resolution and be job ready for this industry. They will also be able to differentiate inbound from outbound calls along with learning the techniques of handling all types of calls.
There are no prerequisites for taking this course.