Basics of Customer Services

Offered By  TCS iON
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About TCS iON

Session

Duration: 1 Week

Commitment: 1.5 Hours

Language

English

Course Format

Online Self-paced

What will you learn

 

About this Course

Customers are vital to an organisation. Customer Service is a series of activities designed to enhance the level of customer satisfaction. Ensuring that a product or service has met the customer's expectation is important to an organisation, because often, it is the only contact a customer has with a Company.

This course aims to teach learners the ways to perfect their communication with esteemed customers. It helps the learners comprehend accepted norms when interacting with their customers. It also explains the concept of a successful Customer Service call.

On completion of this course, you will learn about the role of Customer Services in ensuring the long-term success of an organisation.

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Who would benefit?

  • This course has been designed for professionals working in the field of Customer Services. College students aspiring for a career in fields like Sales, Human Resource, Retail and more, would also benefit from this course.
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Course Syllabus

This course comprises the following modules:

 

Prerequisites

Basic knowledge of the English language is the only requirement.

 

About Certification

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Instructor

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