Warranty, Spares Management and Return Material Authorisation
Warranty, Spares Management and Return Material Authorisation
Session
Duration: 1 Week
Commitment: 2-3 Hours
Language
English
Course Format
Online Self-paced
What will you learn
About this Course
As the name suggests, Return Management Authorisation (RMA) refers to all activities associated with returns, reverse logistics, gatekeeping, and avoidance. This is an important step towards fulfilling the promises made to a customer with regards to product support and services.
This course aims to help the company handle customer complaints and compliments successfully, with an emphasis on repairs and return management.
By doing this course, you will learn about Warranty Management, Spares Management and Return Material Authorisation.
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Who would benefit?
- Professionals working in the Customer Relationship or Customer Service division of an organisation
- College students looking for a career in Supply Chain Management (SCM)
Course Syllabus
Prerequisites
Basic knowledge of the English language is the only requirement.
Instructor
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