Warranty, Spares Management and Return Material Authorisation

Offered By  TCS iON
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About TCS iON

Session

Duration: 1 Week

Commitment: 2-3 Hours

Language

English

Course Format

Online Self-paced

What will you learn

 

About this Course

As the name suggests, Return Management Authorisation (RMA) refers to all activities associated with returns, reverse logistics, gatekeeping, and avoidance. This is an important step towards fulfilling the promises made to a customer with regards to product support and services.

This course aims to help the company handle customer complaints and compliments successfully, with an emphasis on repairs and return management.

By doing this course, you will learn about Warranty Management, Spares Management and Return Material Authorisation.

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Who would benefit?

  • Professionals working in the Customer Relationship or Customer Service division of an organisation
  • College students looking for a career in Supply Chain Management (SCM)
 

Course Syllabus

This course comprises the following modules:

 

Prerequisites

Basic knowledge of the English language is the only requirement.

 

About Certification

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Instructor

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