TCS iON NPT - Customer Relationship Management

Level: Foundational

Assess Your Skills in Customer Relationship Management Functions

(Inclusive of all applicable taxes)
Application Guidelines
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Next Test Date

Last Date to Apply

Upcoming Exam Date(s)

(Applications are Open)

    About the Test

Who can Apply

Freshers and professionals with up to 2 years of work experience

Students who are in their pre-final or final year, pursuing any degree

Anyone aspiring for job roles in top corporates in Customer Relationship Management domain




Jobs and Industry Trends

Test Coverage

  • Total Questions - 34
  • Total Marks - 40
  • Total Time - 60 Mins
View Syllabus

PART A: Test of Knowledge

  • Principles and Practices of Management - Basics principles and practices of management with emphasis on basics of planning, forecasting, and premising, and basics of decision making
  • Marketing Management - Identifying market opportunities and defining appropriate strategies for exploring profitable business opportunities in such a way that customers’ needs are satisfied
  • Sales Management - Complete process of sales including planning, reporting, actual process of sales, and also defining sales strategies
  • Customer Relationship Management (CRM) - The CRM software allows businesses to focus on their company’s relationships with customers and suppliers. It also analyses the differences between the 4 types of CRM
  • Service Marketing - Differences between service marketing and product marketing; it also focusses on the service models, process, and quality
  • E-Business - Different types of e-businesses: B2B, B2C, B2G, and e-payments
  • Ethics in Sales and Marketing, Data Privacy, Consumer Protection - Focusses on the main theoretical concepts of ethics, and also helps in developing skills of identification, analysis, and permission of ethical dilemmas in a workplace and customers with respect to CRM function
  • Questions - 32
  • Marks - 32
  • Time - 40 Mins

PART B: Test of Application

  • Sales Management
  • Marketing Management (or) Sales Management
  • Questions - 2
  • Marks - 8
  • Time - 20 Mins

    Career Prospects and Opportunities

  • Recent research shows, Customer Experience is one of the top five priorities for 65% of executives in the next three years. Managing customer relationships has turned completely digital and every business is trying to adopt the same. This industry has become a goldmine of jobs for freshers.
  • Salary range of ₹ 2 - 7.5 LPA.
  • Primary Job Roles: Client Relationship Manager, Business Relationship Manager, Customer Relationship Manager, Engagement Manager and Client Services Manager and other job roles include Customer Care Representatives, Customer Service Sales in any industry.
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Key Features

A structured test designed by subject matter experts and aligned with industry expectations

Standardised benchmark test that validates role-specific core skills to perform various job roles

Access to top corporates looking for talent on the TCS iON Job Listing Portal

Strictly invigilated Test conducted ONLY at TCS iON Authorised Exam Centres spread across India covering all major locations

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