TCS iON NPT - Customer Relationship Management

TCS iON NPT - Customer Relationship Management

Level: Foundational

Assess Your Skills in Customer Relationship Management Functions

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    About the Test

Who can Apply

Freshers and professionals with up to 2 years of work experience

Students who are in their pre-final or final year, pursuing any degree

Anyone aspiring for job roles in top corporates in Customer Relationship Management domain

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Jobs and Industry Trends

Test Coverage

  • Total Questions - 34
  • Total Marks - 40
  • Total Time - 60 Mins
View Syllabus

PART A: Test of Knowledge

  • Principles and Practices of Management - Basics principles and practices of management with emphasis on basics of planning, forecasting, and premising, and basics of decision making
  • Marketing Management - Identifying market opportunities and defining appropriate strategies for exploring profitable business opportunities in such a way that customers’ needs are satisfied
  • Sales Management - Complete process of sales including planning, reporting, actual process of sales, and also defining sales strategies
  • Customer Relationship Management (CRM) - The CRM software allows businesses to focus on their company’s relationships with customers and suppliers. It also analyses the differences between the 4 types of CRM
  • Service Marketing - Differences between service marketing and product marketing; it also focusses on the service models, process, and quality
  • E-Business - Different types of e-businesses: B2B, B2C, B2G, and e-payments
  • Ethics in Sales and Marketing, Data Privacy, Consumer Protection - Focusses on the main theoretical concepts of ethics, and also helps in developing skills of identification, analysis, and permission of ethical dilemmas in a workplace and customers with respect to CRM function
  • Questions - 32
  • Marks - 32
  • Time - 40 Mins

PART B: Test of Application

  • Sales Management
  • Marketing Management (or) Sales Management
  • Questions - 2
  • Marks - 8
  • Time - 20 Mins

Journey to Your Dream Job

1

Register

1

Register yourself by entering your details. If you are a returning user, login using your existing credentials.

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2

Buy TCS iON NPT Variant

2

Buy TCS iON NPT Variant(s) of your choice and fill in the basic details required in the application form.

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3

Update your Digital Profile

3

To get notified on recommended jobs suitable to your profile and to improve your shortlisting chances, update your Digital Profile to 100% and publish the same.

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4

Take the Test

4

To appear for TCS iON NPT you will require a hall ticket. Your hall ticket will contain the schedule and guidelines and it will be sent to your registered email ID 2 days prior to the test.

Take the Test

5

Get certified with a validity of 2 years

5

Score more than the passing score in TCS iON NPT to get a TCS iON NPT Certificate.

Get certified with a validity of 2 years

6

Apply for corporate jobs as per their eligibility criteria

6

Log into the TCS iON Job Listing Portal using your login credentials and apply for the jobs that suit your profile.

Apply for corporate jobs as per their eligibility criteria

    Career Prospects and Opportunities

  • Recent research shows, Customer Experience is one of the top five priorities for 65% of executives in the next three years. Managing customer relationships has turned completely digital and every business is trying to adopt the same. This industry has become a goldmine of jobs for freshers.
  • Salary range of ₹ 2 - 7.5 LPA.
  • Primary Job Roles: Client Relationship Manager, Business Relationship Manager, Customer Relationship Manager, Engagement Manager and Client Services Manager and other job roles include Customer Care Representatives, Customer Service Sales in any industry.
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Key Features

A structured test designed by subject matter experts and aligned with industry expectations

Standardised benchmark test that validates role-specific core skills to perform various job roles

Access to top corporates looking for talent on the TCS iON Job Listing Portal

Strictly invigilated Test conducted ONLY at TCS iON Authorised Exam Centres spread across India covering all major locations

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