Subject NQT - Customer Relationship Management

Assess Your Skills in Customer Relationship Management Functions

(Price inclusive of GST)
Application Guidelines

NA

Test Date

9th October, 2022 onwards

(For October Exam)

Applications are Open

Up to 24th September, 2022

(For October Exam)

Next Exam Cycle

October 2022, January 2023

(Applications are open)

Test Date

9th October, 2022 onwards

(For October Exam)

Applications are Open

Up to 24th September, 2022

(For October Exam)

Next Exam Cycle

October 2022, January 2023

(Applications are open)

TCS NQT Job Placements - Some of the Success Stories

    About the Test

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  • All NQT Variants score cards are valid for two years
  • Conducted Online (at home) and physical In-Centre at TCS iON Authorised Exam Centres
  • Flexibility to apply in each quarter, providing an opportunity to appear for multiple attempts to improve NQT Score. (Only the Best Score will be published for Candidates applying using the same registration number)
  • Candidates with NQT Score can apply for jobs on the TCS iON Job Listing Portal
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Who can Apply

Anyone aspiring for job roles in top corporates in Customer Relationship Management domain

Students who are in their pre-final or final year, pursuing any degree

Freshers and professionals with up to 2 years of work experience

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Job Prospects

  • Recent research shows, Customer Experience is one of the top five priorities for 65% of executives in the next three years. Managing customer relationships has turned completely digital and every business is trying to adopt the same. This industry has become a goldmine of jobs for freshers.
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  • Salary range of ₹ 2 - 7.5 LPA.
  • Primary Job Roles: Client Relationship Manager, Business Relationship Manager, Customer Relationship Manager, Engagement Manager and Client Services Manager and other job roles include Customer Care Representatives, Customer Service Sales in any industry.

    Test Coverage

  • Total Marks - 40
  • Duration - 60 Mins
  • Principles and Practices of Management - Basics principles and practices of management with emphasis on basics of planning, forecasting, and premising, and basics of decision making
  • Marketing Management - Identifying market opportunities and defining appropriate strategies for exploring profitable business opportunities in such a way that customers’ needs are satisfied
  • Sales Management - Complete process of sales including planning, reporting, actual process of sales, and also defining sales strategies
  • Customer Relationship Management (CRM) - The CRM software allows businesses to focus on their company’s relationships with customers and suppliers. It also analyses the differences between the 4 types of CRM
  • Service Marketing - Differences between service marketing and product marketing; it also focusses on the service models, process, and quality
  • E-Business - Different types of e-businesses: B2B, B2C, B2G, and e-payments
  • Ethics in Sales and Marketing, Data Privacy, Consumer Protection - Focusses on the main theoretical concepts of ethics, and also helps in developing skills of identification, analysis, and permission of ethical dilemmas in a workplace and customers with respect to CRM function

    Advantages of Subject NQT - Customer Relationship Management

  • Get a scorecard to flaunt your expertise in the subject which will be valid for 2 years
  • Opens up a range of career options
  • Get access to a transparent selection and recruitment process
  • Appear for the test and recruitment process from any location you prefer, besides several other benefits
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Key Features

A structured test designed by subject matter experts and aligned with industry expectations

Standardised benchmark test that validates role-specific core skills to perform various job roles

Access to top corporates looking for talent on the TCS iON Job Listing Portal

Proctored Assessment - Machine and Human Proctoring to ensure transparency and fairness of the Assessment

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