IKEA Is Hiring Customer Relations Co-Worker ( Only Female Candidates Required) Full-Time

2COMS Consulting Pvt Ltd

Posted By : 2COMS Consulting Pvt Ltd

Bengaluru, Karnataka (25)

Location: Nagasandra, Bangalore

WHO ARE YOU

As a person you are passionate about people, business, IKEA’s purpose and continuously driving better performance. You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people. For this role we believe you have experience of customer focus and customer service. Experience of working in a high volume and fast-paced retail environment Good at quickly building rapport with people from different (cultural) backgrounds. Ability to handle several tasks at the same time. Ability to work alone but also as a team player. Ability to work in a multi-tasking environment. YOU’RE RESPONSIBILITIES: To ensure that the department/work area is effective for customers’, and cost-efficient for the store. Handle complaints and claims efficiently and with empathy. Handle payments in an efficient, accurate and friendly way. Always aim to create a positive experience for our customers so they will want to return and shop with us again and again. Actively work towards fulfilling the four tasks of the store. 

TOGETHER AS A TEAM: To drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to

  • Customer relationship management CRM software-Oracle Eloqua
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

B.M.M. - Others

B.M.S. - Others

Bachelor of Arts (B.A) - English

Bachelor of Business Administration (B.B.A) - Digital Marketing

Bachelor of Business Administration (B.B.A) - Financial Services

Bachelor of Commerce (B.Com) - Accounting

Bachelor of Commerce (B.Com) - Accounting & Finance

Bachelor of Commerce (B.Com) - Banking & Insurance

Bachelor of Commerce (B.Com) - Business Analytics

Bachelor of Commerce (B.Com) - Finance

Bachelor of Commerce (B.Com) - Financial Markets

Bachelor of Commerce (B.Com) - General

Bachelor of Commerce (B.Com) - Management

Bachelor of Commerce (B.Com) - Others

Bachelor of Hotel Management (B.H.M) -

Bachelor of Labour Management (B.L.M) -

Diploma in Digital Marketing -

Higher Secondary -

Master of Business Administration (MBA) - Business Intelligence

Master of Human Resource Management (M.H.R.M) -

Master of Science (M.Sc) - Finance

Secondary -

YOU WILL • To ensure the work-space is effectively equipped at all times throughout the day and that we are ready and available to help customers when needed. • To ensure to listen to our customers and use knowledge of both the IKEA product range and how retailing works in order to offer informed solutions and resolve customer issues. • To record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences. • listening to feedback from customers when it is given and passing this on to my manager. • working with my manager to identify solutions to customer issues. • To actively work together with other store functions to continuously improve the shopping experience for our customers in order to drive sustained long-term profitability. • To know the Customer Relations action plan and support the goals and targets given to me by my manager to ensure the effective execution of our action plan.

 

Journey