Customer Success Executive Full-time

ACADS360 INDIA PRIVATE LIMITED

Posted By : ACADS360 INDIA PRIVATE LIMITED

Hyderabad, Telangana (2)

Job description: 
·        Develop a strong understanding on PRM360 Solution and its adoption
·        Build out and track standard Customer Health Score Metrics by maintaining and leveraging strong relationships with clients and Business Decision Makers within each customer to influence adoption
·        Ensure SLA on Product support, product usage & new features, customer asks channel it to Product management
·        Retain and grow the revenue for existing PRM360 customers, owning renewal of customer base and churn target.
·        Work with customers to develop a success plan that outlines how PRM360 adoption will address their critical needs both immediately and, in the future.
·        Define operational metrics, objectives, and key results for the team. Achieve operational excellence by continuous measurement and communication of these to peers and leadership.
·        Standardize customer success engagement and measure its impact at each stage of the customer lifecycle.
·        Conduct optimization workshops to document business processes, identify opportunities for improvements and gaps in best practices, and create and present recommendations to PRM360 customers.
·        Outstanding presentation development and delivery skills
 

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Any Graduate

Any Postgraduate

  • Medical Insurance
  • PF

Journey