Customer Success Executive Full-time
ACADS360 INDIA PRIVATE LIMITED
Posted By : ACADS360 INDIA PRIVATE LIMITED
Hyderabad, Telangana (2)
· Develop a strong understanding on PRM360 Solution and its adoption
· Build out and track standard Customer Health Score Metrics by maintaining and leveraging strong relationships with clients and Business Decision Makers within each customer to influence adoption
· Ensure SLA on Product support, product usage & new features, customer asks channel it to Product management
· Retain and grow the revenue for existing PRM360 customers, owning renewal of customer base and churn target.
· Work with customers to develop a success plan that outlines how PRM360 adoption will address their critical needs both immediately and, in the future.
· Define operational metrics, objectives, and key results for the team. Achieve operational excellence by continuous measurement and communication of these to peers and leadership.
· Standardize customer success engagement and measure its impact at each stage of the customer lifecycle.
· Conduct optimization workshops to document business processes, identify opportunities for improvements and gaps in best practices, and create and present recommendations to PRM360 customers.
· Outstanding presentation development and delivery skills
Role Specific Skills
- Active Listening
- Computers and Electronics
- Critical Thinking
- Customer and Personal Service
- Deductive Reasoning
- English Language
- Inductive Reasoning
- Information Ordering
- Near Vision
- Oral Comprehension
- Oral Expression
- Problem Sensitivity
- Reading Comprehension
- Service Orientation
- Speech Clarity
- Speech Recognition
- Written Comprehension
- Written Expression
- Medical Insurance