International Voice Process Full-time
ADECCO INDIA PRIVATE LIMITED
Posted By : ADECCO INDIA PRIVATE LIMITED
Borivali, Maharashtra (50)Ambernath, Maharashtra (50)
Make outbound calls to the candidate and motivate them to complete job application.
Schedule/reschedule first day of work for the employees and sharing necessary information.
Review application form and make sure all the details are filled appropriately.
Handle inbound calls and resolve candidate’s queries.
Respond to candidate’s queries over email/text.
Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
Provide excellent experience to the candidates.
Maintaining a quality score of 90% and above throughout.
Escalate issues and seek advice when faced with complex issues/problems
Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements
Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
Participate in Team building activities
Ensure and maintain the security and confidentiality of client data
Ensure Customer Satisfaction
Role Specific Skills
- Active Listening
- Computers and Electronics
- Critical Thinking
- Customer and Personal Service
- Deductive Reasoning
- English Language
- Inductive Reasoning
- Information Ordering
- Near Vision
- Oral Comprehension
- Oral Expression
- Problem Sensitivity
- Reading Comprehension
- Service Orientation
- Speech Clarity
- Speech Recognition
- Written Comprehension
- Written Expression