Responsibilities:
    Make outbound calls to the candidate and motivate them to complete job application.
    Schedule/reschedule first day of work for the employees and sharing necessary information.
    Review application form and make sure all the details are filled appropriately. 
    Handle inbound calls and resolve candidate’s queries. 
    Respond to candidate’s queries over email/text.
    Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
    Provide excellent experience to the candidates.
    Maintaining a quality score of 90% and above throughout.
    Escalate issues and seek advice when faced with complex issues/problems
    Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements
    Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls 
    Participate in Team building activities
    Ensure and maintain the security and confidentiality of client data
    Ensure Customer Satisfaction