Data Processing Associate Full-Time

AFFINITY EXPRESS INDIA PRIVATE LIMITED

Posted By : AFFINITY EXPRESS INDIA PRIVATE LIMITED

Pune, Maharashtra (20)

Roles & Responsibilities:

•Understanding of the order management system

•Analyze transactions received and determine appropriate path for handling

•Review Purchase Orders and other documentation at a granular level for completeness

•Attach submitted files or download files for attachment to sales orders as needed

•Make edits to existing orders as additional information is provided/obtained

•Strong knowledge of international shipping terms, procedures, and prioritization of different shipments

•Responsible for managing the complete life cycle of the order

•Timely and accurately communicating to the customer on clarifications of the request

•Fair knowledge of general order entry procedures, pricing, and replacement orders

•Reviewing orders to ensure accurate and complete information is included

•Strong ability to understand, communicate with, and effectively interact with people across cultures

•Ensure service delivered to customers meets Key Performance Indicators (KPIs) including number of orders entered per hour, error percentage, credit & Claims, reworks, etc.

•Escalate to next level when appropriate to do so

  • Active Learning
  • Active Listening
  • Administration and Management
  • Complex Problem Solving
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • Engineering and Technology
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Monitoring
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Problem Sensitivity
  • Reading Comprehension
  • Selective Attention
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Telecommunications
  • Troubleshooting
  • Written Comprehension
  • Written Expression

Any Graduate

• Excellent communication skills in English

• Except B.E / B.Tech / MBA candidates can apply

• Work from office

• Flexible to work in night shifts

• Candidates can apply from the entire Maharashtra region.

•Strong problem-solving skills – demonstrated ability to close gaps and drive to root cause analysis

•Proven ability to work well under pressure to meet order deadlines

•Ability to multitask & focus on multiple issues at once

•Ability to comprehend customer’s request

•Detail-orientation and good analytical skills

•High customer service orientation

•Proficiency in Microsoft Office Suite, specifically Outlook, Word & Excel

 

 

Journey

  • Medical Insurance
  • PF
  • Gratuity
  • Night Shift Allowances