Customer Support Executive Full-Time

ATRIA CONVERGENCE TECHNOLOGIES LIMITED

Posted By : ATRIA CONVERGENCE TECHNOLOGIES LIMITED

Chennai, Tamil Nadu (30)

Executive – Customer Service

Location: Chennai

Reporting to: Team Leader – Customer Service

Purpose of the Role: The objective of this role is to deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she shall be closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution

Role Description

 To provide customer satisfaction on every call / e-mail.

 To ensure closure of the ticket / e-mail within the prescribed TAT

 To provide speedy resolution

 Willingness to work in rotational Off & rotational Shifts

 To resolves product or service problems by clarifying the customer's complaint

Key Result Areas:

This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms.

Education: Graduate or equivalent

Work Experience

 Minimum of 1 – 3 Years of work experience

 Experience in customer service or call center background is preferred

 Strong communication skills  Good interpersonal skills

 Knowledge of multiple languages like Tamil, Kannada, Telugu, Hindi will be an added advantage.

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Any Graduate

Canddiate must be Flexible to work on Rotaional weekoff and Rotational shift (No Night Shift)

Journey

  • PF
  • ESI .Medical Insurance Coverage
  • Incentives based on Performance