Executive – Customer Service Full-time



Chennai, Tamil Nadu (30)

Purpose of the Role:

The objective of this role is to deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she shall be closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution

Role Description

 To provide customer satisfaction on every call / e-mail.

 To ensure closure of the ticket / e-mail within the prescribed TAT

 To provide speedy resolution

 Willingness to work in rotational Off & rotational Shifts

 To resolves product or service problems by clarifying the customer's complaint

Key Result Areas:

This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms.


Graduate or equivalent Work Experience

 Minimum of 1 – 3 Years of work experience

 Experience in customer service or call center background is preferredStrong communication skills

 Good interpersonal skills

 Knowledge of multiple languages like Tamil, Kannada, Telugu, Hindi will be an added advantage.

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Any Graduate