Purpose of the Role:

The objective of this role is to deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she shall be closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution

Role Description

 To provide customer satisfaction on every call / e-mail.

 To ensure closure of the ticket / e-mail within the prescribed TAT

 To provide speedy resolution

 Willingness to work in rotational Off & rotational Shifts

 To resolves product or service problems by clarifying the customer's complaint

Key Result Areas:

This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms.

Education:

Graduate or equivalent Work Experience

 Minimum of 1 – 3 Years of work experience

 Experience in customer service or call center background is preferredStrong communication skills

 Good interpersonal skills

 Knowledge of multiple languages like Tamil, Kannada, Telugu, Hindi will be an added advantage.