Purpose of the Role:

To ensure collection efficiency, contributing to company's overall growth.

Role Description

 Responsible to call customer and remind for payment.

 Responsible to act as a bridge between field executives and team leaders

 Responsible for constantly follow up Arrears payment

 Work consistently to rectify billing error

 Responsible for Analysis and feedback of unpaid accounts

 Follow up for reactivation of inactive accounts.

Key Result Areas:

To contribute towards company's profitability by ensuring 100% collection both in terms of customer and value resulting to a sustained business with desired customer satisfaction.

Education: Should have Graduate or equivalent degree

Work Experience:

 Should have minimum of 1 - 6 years of relevant work experience in Retention role (English Voice process)

 Should have experience in Tele calling, Customer Care or taking calls - Outbound & Inbound. (Voice process)

 Should have experience handling MIS or strong experience with MS excel, MS word

 Should possess excellent communication and interpersonal skills.

 Immediate Joiners or Max 15 days notice period preferred

 Language preferred - English & Tamil