Support Engineer- L1 Full-time

ATRITY INFO SOLUTIONS PRIVATE LIMITED

Posted By : ATRITY INFO SOLUTIONS PRIVATE LIMITED

Chennai, Tamil Nadu (2)

  • Responsible for day-to-day customer care and administration of cloud services
  • Respond to escalated customer service issues using email, phone, and web conference technology
  • Work within a global support team covering 24x7x365 cloud operations
  • Able to write effective handoff from shift to shift for cloud support issues
  • Provide expertise in the following cloud and virtualization products: AWS & Kubernetes
  • Coordinate with other teams to handoff build guidance to complete orders where managed service support request
  • Coordinate with other services teams where cloud & virtualization specific issues are escalated
  • Responsible for general health and maintenance of cloud service offerings
  • Contribute to new products and feature enhancements and documentation
  • Provide advice and information to customers and colleagues regarding Amazon Web Services and general cloud infrastructure as service offerings and best practices
  • Produce written designs and documentation regarding proposed or actual cloud deployments
  • Keep apprised of new Amazon Web Services and general cloud offerings

Role Specific Skills
  • Active Listening
  • Complex Problem Solving
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • Design
  • Engineering and Technology
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Mathematical Reasoning
  • Mathematics
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Originality
  • Problem Sensitivity
  • Reading Comprehension
  • Selective Attention
  • Social Perceptiveness
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Telecommunications
  • Written Comprehension
  • Written Expression

Bachelor of Engineering (B.E) - Computer Science & Engineering

Bachelor of Engineering (B.E) - Information Technology

Master of Computer Applications (M.C.A) - Computer Science

Master of Computer Applications (M.C.A) - Information Technology

Master of Technology (M.Tech) - Computer Science & Engineering

Master of Technology (M.Tech) - Information Technology

Strong knowledge of UNIX systems (Linux)

Cloud or Virtualization technology experience (AWS, Kubernetes)

Willingness to learn and adapt to the entire technology stack

Solid research skills with an emphasis on finding and using information quickly

Work within a global support team covering 24x7x365 cloud operations

Able to write effective handoff from shift to shift for cloud support issues

 

  • Medical Insurance
  • PF
  • Gratuity
  • Night Shift Allowances

Journey