Quality Executive Full-Time

Advantmed India LLP

Posted By : Advantmed India LLP

Gandhinagar, Gujarat (15)

Roles and Responsibilities:

 

  • Excellent verbal, written communication and interpersonal skills
  • Exceptional problem-solving and organizational skills
  • Demonstrates ability to work well in a team environment
  • Dependability and flexibility
  • Advanced MS Office (excel) skills and the ability to create and analyze reports are essential
  • Performs QA monitoring using real time or recorded calls and provides written evaluations of each call to ensure adherence to organizational policies
  • Uses quality monitoring data management system to compile and track performance at team and individual level
  • Analyzes inbound data, internal tracking systems, and employee feedback to isolate quality deficiencies in a complete, accurate and timely manner
  • Defining Training Needs Identification (TNI) & Training Needs Analysis (TNA) for the agents
  • Performs maintenance activities for all QMS documentation.
  • Orient all new staff to the QA procedures and processes
  • Must be able to meet deadlines and to enter information quickly and accurately
  • Must demonstrate a practical awareness of ISO 9001 requirements and its implementation
  • Participate in weekly calibration and meetings
  • Adhoc task to be performed, should take initiatives and make recommendations to improve processes

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Any Graduate

  • Shift Timings: Night Shift (8.00 PM To 5.30 AM)
  • Working Days: 5 Days working (Saturday & Sunday weekly off)

Journey