Technical Support Engineer Full-Time

Aidewiser Soltek LLP

Posted By : Aidewiser Soltek LLP

Chennai, Tamil Nadu (15)

Roles and Responsibilities:


24x7 Level 1 Helpdesk - ISP connectivity, desktop, OS, VPN, authentication, security remote support through voice, chat.

Experience troubleshooting password login, Linux, Windows (hardware, software), Telecom Application (billing/data center).

Hands on experience in incident management tools ServiceNow, GSuite, and Microsoft Office.

International (US, EU, Australia) Inbound voice and chat experience.

Accent trained.


Desired Candidate Profile

Comfortable working in shifts, and US time zone.

Graduation/BE, diploma/certification in networking/ hardware.

1.1- 2 years’ experience required.


  • Active Learning
  • Active Listening
  • Administration and Management
  • Complex Problem Solving
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • Engineering and Technology
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Monitoring
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Problem Sensitivity
  • Reading Comprehension
  • Selective Attention
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Telecommunications
  • Troubleshooting
  • Written Comprehension
  • Written Expression

Bachelor of Engineering (B.E) - Others