Customer Response Executive / Voice process (InboundOutbound) - Chola MS Insurance Full-Time

Allsec Technologies limited

Posted By : Allsec Technologies limited

Chennai, Tamil Nadu (30)

Desired Candidate Profile:

 

Should be fluent in English, Hindi (Mandatory)

Relevant experience in customer service would be an added advantage.


Roles and Responsibilities:

 

  1. Customer Service Executives are required to answer incoming calls from callers for various reasons- answer inquiries, resolve complaints, requests and provide information.
  2. Identifying and assessing customers’ needs to achieve satisfaction.
  3. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
  4. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  5. Keep records of customer interaction.

  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Any Graduate

Any Postgraduate

Higher Secondary -

Secondary -

Job Description - Client - Chola MS Insurance:

 

Location:            Chennai

Designation:     Customer Response Executive

Process :             Voice process (Inbound/Outbound)

Shift :                   Any 9 Hrs. Rotational Shift (Between 08:00 AM to 07:00PM)

Eligibility :         Fresher/ Experienced with Any Engineering / Degree with 50% is eligible

Pass out:            2017 to 2021

Age Limit:          18-25

Journey

Introduction about 1 Point 1 Solutions: Headquartered in Navi Mumbai, 1Point1 is a Public Listed Company that helps businesses build better capabilities and enables them to achieve seamless growth. Ours is an ISO 9001:2015 & ISOIES 27001:2013 organization with over 75 unique processes bringing valuable and enduring impacts. Our team of IT experts and research analysts works for broad spectrum of industries. We bring business intelligence and technology expertise on a unified platform to catalyze enterprise transformation and improve customer experience. As a business process management (BPM) company we offer technology, finance and analytical solutions to simplify, invigorate, and strengthen your operations.