Customer Response Executive/Voice process (Inbound)- Client -Go First Airline Full-Time

Allsec Technologies limited

Posted By : Allsec Technologies limited

Chennai, Tamil Nadu (50)

Desired Candidate Profile:

 

Should be fluent in English, Hindi (Mandatory)

Relevant experience in customer service would be an added advantage.

 

No of Requirements : 50 per month

 

Roles & Responsibilities:

 

1. Customer Service Executives are required to answer incoming calls from callers for various reasons- answer inquiries, resolve complaints, requests and provide information.

2. Identifying and assessing customers’ needs to achieve satisfaction.

3. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

4. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

5. Keep records of customer interaction.

  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Any Graduate

Any Postgraduate

Higher Secondary -

Secondary -

Job Description : Client – Go First Airlines

 

Location:             Chennai

Designation:      Customer Response Executive

Process :              Voice process (Inbound)

Shift :                    Any 9 Hrs. Rotational Shift (Between 07:00 AM to 11:00PM)

Eligibility :          Fresher/ Experienced

Qualification:    HSC/Any UG/Any PG

Languages Known : Hindi & English (Mandatory).

Journey