Service Desk Engineer Full-Time

Apar Innosys LLP

Posted By : Apar Innosys LLP

Chennai, Tamil Nadu (20)

Responsibilities:

  • Manage Client calls / Field engineer coordination
  • Working towards customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer queries / E-Mails and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of internal team interaction & customer interactions
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to help the customer to achieve satisfaction

 

Requirements

  • Proven customer support experience or experience as a client service representative
  • Strong skills in telephonic & Email etiquette
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of scenario’s
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Candidates with multi language skills (Hindi Speaking) would be an added advantage

  • Analytical or scientific software-Field data recorder software
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Bachelor of Arts (B.A) - Others

Bachelor of Business Administration (B.B.A) - Others

Bachelor of Computer Applications (B.C.A) - Others

Bachelor of Engineering (B.E) - Others

Bachelor of Science (B.Sc) - Others

Bachelor of Technology (B.Tech) - Others

Diploma in Electrical and Electronics Engineering -

Diploma in Electrical Engineering -

  • 0 – 1+ Years of experience in Service Desk
  • Diploma / Degree in any stream
  • Willing to work in rotational shift

Journey

Apar Innosys LLP is a leading provider of information technology and consulting services and dedicated to helping the world's leading companies build stronger, new age, digital businesses.