Job Description - To handle inbound & outbound Calls. - To handle customer escalations & Complaints.

Good typing skills : Interpersonal Skills , Communication Skills.

Major Challenges to perform the Job duties From calling call centre with command over English & Hindi and any other regional language.

Key Decisions the candidate has to make during the course of the job Should have good written communication skills, Must be customer oriented person, with basic medical understanding.

Reporting Relationship Position Reports To: Assist Manager.

Role Specific Skills
Active Listening Clerical Computers and Electronics Critical Thinking Customer and Personal Service Deductive Reasoning English Language Inductive Reasoning Information Ordering Near Vision Oral Comprehension Oral Expression Persuasion Problem Sensitivity Reading Comprehension Service Orientation Speaking Speech Clarity Speech Recognition Written Comprehension Written Expression.