Tech Support Full-time

Atrina Technologies Pvt Ltd

Posted By : Atrina Technologies Pvt Ltd

Mumbai, Maharashtra (2)

About Atrina

Atrina Technologies Pvt Ltd is a well-known IT service provider in ERP, Mobility and IT Services and Solutions. We take this opportunity to submit a business proposal to fulfil our employment requirements. Atrina Technologies Pvt Ltd came into existence in 2017. We offer the best opportunities to our employees and help them to find the best career path by training and development.

WHAT WE LOOK FOR

People with the ability to work in a collaborative way to provide services across multiple client departments while adhering to commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions.

THE OPPORTUNITY

We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Technical Support Responsibilities:

  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Replacing or repairing the necessary parts.
  • Supporting the roll-out of new applications.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.
  • Conducting electrical safety checks on equipment.

Technical Support Requirements:

  • Degree in computer science or information technology.
  • Prior experience in tech support, desktop support, or a similar role.
  • Experience with remote desktop applications and help desk software.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication

Role Specific Skills
  • Active Learning
  • Active Listening
  • Administration and Management
  • Complex Problem Solving
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • Engineering and Technology
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Monitoring
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Problem Sensitivity
  • Reading Comprehension
  • Selective Attention
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Telecommunications
  • Troubleshooting
  • Written Comprehension
  • Written Expression

Bachelor of Science (B.Sc) - Computer Science

Bachelor of Science (B.Sc) - General

Bachelor of Science (B.Sc) - IT

Bachelor of Technology (B.Tech) - Computer Science & Engineering

Bachelor of Technology (B.Tech) - Information Technology

Bachelor of Technology (B.Tech) - Others

  • Bachelor's (Preferred)
  • Technical support: 1 year (Required)

Journey