IT support and Desktop support Full-Time

BRILLIO TECHNOLOGIES PRIVATE LIMITED

Posted By : BRILLIO TECHNOLOGIES PRIVATE LIMITED

Bengaluru, Karnataka (5)

Job Overview

Provides first-line support to company employees to resolve computer software, hardware and networking problems. Installs, configures, customizes, troubleshoot, upgrades, integrates and maintains software workstations, software applications, printers, network configuration for End users.

 

Essential Functions

  • Provide first Level Second level of support and convey resolution to customer issues
  • Troubleshoot and fixing Desktop Laptop OS, Mail client, Instant messenger, printer, scanner, print queue etc.
  • Analyse incidents and timely escalate to relevant teams
  • Asset management and Asset Life cycle management
  • Perform IMAC (Install, Move, Add, Change) of EUC devices
  • Escalation and follow up of unresolved queries to the next level of support team
  • Utilize excellent customer service skills and exceed customers’ expectations
  • Good interpersonal skills
  • Logical thinker
  • Be flexible
  • Good analytical and problem-solving skills
  • Flexible in working in a 24/7 environment and based out of office premises

  • Active Learning
  • Active Listening
  • Complex Problem Solving
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • Engineering and Technology
  • English Language
  • Finger Dexterity
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Problem Sensitivity
  • Public Safety and Security
  • Reading Comprehension
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Telecommunications
  • Writing
  • Written Comprehension
  • Written Expression

Bachelor of Commerce (B.Com) - General

Bachelor of Computer Applications (B.C.A) - Others

Bachelor of Science (B.S) -

Diploma in Electrical and Electronics Engineering -

Master of Computer Applications (M.C.A) - Others

  • BSC/BCom/BCA/Diploma/Engineering/MCA.
  • Passouts year: 2020 & 2021

Journey