General Job Responsibilities:

. Being present in the customer areas during shift hours to meet the patrons, assist and address their concerns/escalations to complete satisfaction. 2. Driving implementation of all the operations processes as per the SOPs to improve the quality of services with integrity and sincerity. 3. Highlighting critical concerns to the Unit Head immediately and following up to closure. 4. Ensuring safety and security of the property by supervising Frisking done by Security, and maintenance of entries of various goods/items/vendors etc. that come in the property. 5. Adhering to People Practices and policies to have positive work environment.

F&B Responsibilities:

. Maintaining Cost of Goods sold as per the defined budgets. 2. Checking the control points and analysing the reasons to minimize the wastages and pilferages through innovative initiatives. 3. Ensuring all the inventory processes are followed in managing the consumable and non-consumable items

Training Responsibilities:

1. Conducting trainings and certifications for all the team (Including HK, Security, Outsourced as applicable) members at the Cinema as per the Training Calendar and Process Training Plan. 2. Driving training all the Housekeeping (HK) staff on all processes for Cleanliness and Hygiene: 3. Supervising execution of Cleanliness and Hygiene processes by: a. Assessing HK Supervisor's and team's performance against the trainings provided. b. Providing inputs to UH for Monthly HK Agency feedback meetings to improve HK services.

Box Office Responsibilities:

Ensuring budgeted customers register with Club Cinepolis at the Box Office. 2. Addressing all the queries from patrons related to Club Cinepolis membership, redemption and usage of cards. 3. Ensures 100% compliance to all the internal as well as regulatory processes related to selling of movie tickets at the Box Office.