Delhi, Delhi (10)Gurugram, Haryana (18)

LET'S GET TECHNICAL Our product support engineers should work on key processes based on ITIL framework: strategy, design, transition, and operation along with fault, change, problem and performance management. Here are your key responsibilities: 1) Alert based monitoring and notifications to respective stakeholders. 2) Responsible for meeting the Response and resolution as per SLA for all the incidents received in L1 Bucket, escalate to L2 bucket and chase till final closure. 3) Execute all Set of Procedure (SOP)/Method of procedure (MOP) based operational tasks as per the published processes. 4) Publish agreed MIS /dashboard to respective stakeholder and automate to bring efficiency. 5) Proactive detailed report analysis and automation of routine task using automation scripts 6) Troubleshooting TCP dump of logs using Wireshark, and generating RCA reports Working in 24*7 shifts. 7) Setup of Infra Devices like Server, Storage, Load Balancer, Switches, Firewall, Router, etc. 8) Implementation of value added applications in OS environment, Configuration of virtual machines (Oracle, Redhat) and Cloud (private or public) for Comviva Applications 9) Performing UAT with customer and handover the system for application installation 10) Automation of Security on VMs, Creation of VPN, setup test lab for new appliances, devices, performing UAT for customer’s applications installations and version up-gradation.

SKILLS REQUIRED • You possess a sound understanding of Computer Science basics such as Data Structures, Algorithms, Object Oriented Programming and Design • Basic knowledge of OS and programming languages, databases, and web technologies • You are passionate about technology and have extremely strong drive to learn new stuff • You are an excellent team player with good analytical, problem solving and interpersonal communication skills.

YOU, IN OUR SCHEME OF THINGS: If you are a digital expert, well we don’t need you. A Comvivian is a digital disrupter, enterprise transformer with purely innovating thinking on their minds. As a global engineer, you’ll work on projects across continents that simplify mobile payments, improve entertainment services and internet access to enhance customer experience and drive business growth. Our ideal candidates for the Product Support team are bright, curious and willing to learn.

Role Specific Skills
  • Active Learning
  • Active Listening
  • Administration and Management
  • Category Flexibility
  • Chemistry
  • Complex Problem Solving
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • Design
  • Education and Training
  • Engineering and Technology
  • English Language
  • Flexibility of Closure
  • Fluency of Ideas
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Law and Government
  • Learning Strategies
  • Mathematical Reasoning
  • Mathematics
  • Mechanical
  • Monitoring
  • Near Vision
  • Operations Analysis
  • Oral Comprehension
  • Oral Expression
  • Originality
  • Physics
  • Problem Sensitivity
  • Production and Processing
  • Public Safety and Security
  • Quality Control Analysis
  • Reading Comprehension
  • Science
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Systems Evaluation
  • Visualization
  • Writing
  • Written Comprehension
  • Written Expression

Bachelor of Computer Applications (B.C.A) - Any Specialization

Bachelor of Engineering (B.E) - Any Specialization

Bachelor of Technology (B.Tech) - Any Specialization

Higher Secondary

Master of Computer Applications (M.C.A) - Computer Science

Master of Computer Applications (M.C.A) - Information Technology

Master of Engineering (M.E) - Any Specialization

Master of Technology (M.Tech) - Any Specialization


LOCATION : Gurgaon as a location & all applicants should be from the Delhi/NCR belt or should be ready to relocate to Gurgaon.

ELIGIBILITY CRITERIA • You are currently pursuing a Bachelor’s in Engineering / Technology or an equivalent degree in engineering and are to graduate in 2022 • You have scored a combined aggregate score of 60% or equivalent CGPA and above across academics (X,XII, Grads and up to current academic term) and should not have any active backlog.