International Tech voice Support Full-time

CONCENTRIX TECHNOLOGIES (INDIA) PRIVATE LIMITED

Posted By : CONCENTRIX TECHNOLOGIES (INDIA) PRIVATE LIMITED

Chennai, Tamil Nadu (200)

Please find the below JD for International Tech voice Support

Net Ban:

 

Roles and Responsibilities :

  • Handling calls & resolving enterprise level customer tickets related to network
  • Work Shifts/ Hours: Rotational shift (flexible to work in night shifts)

 

Desired Candidate Profile :

  • Ability to work well under pressure with high attention to detail
  • Excellent English communication
  • Ability to work in a team or as a single contributor
  • Adaptability / Flexibility on shifts, Ownership and initiative
  • Being Active & Energetic

 

Personal attributes

  • Excellent Customer service orientation
  • Resilience and flexibility ,Learning and knowledge enhancement
  • Drive and persistence , Interpersonal skills and teamwork

 

Technical Requirement: ( Key skills Required )

 

Operating System:

  • File system and its features
  • Boot Options
  • Windows Tools, i.e. Task Manager, Task Scheduler, Event Viewer, Security Auditing, Perfmon, MSConfig, Sysinternals, ProcMon
  • System Restore
  • Windows Services
  • UAC and its usage
  • Windows OS: Rights & Permissions
  • Windows Registry

 

Network:

 

  • OSI Layers
  • DHCP, DNS
  • Usage of Ports & secured and non-secured protocols
  • IP Addressing, Configuration
  • Different types networking devices i.e. Switches & Routers
  • Ping, Telnet, TraceRT

Interview Process: (Mode of interview Face to face only )

  • HR Round
  • Communication round
  • Technical assessments
  • Operation Round

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Bachelor of Computer Applications (B.C.A) - Any Specialization

Bachelor of Engineering (B.E) - Computer Engineering

Bachelor of Engineering (B.E) - Computer Science & Engineering

Bachelor of Engineering (B.E) - Computer Science & Engineering (IoT)

Bachelor of Engineering (B.E) - Electrical & Electronics Engineering

Bachelor of Engineering (B.E) - Electrical Engineering

Bachelor of Engineering (B.E) - Electronics & Communication Engineering

Bachelor of Engineering (B.E) - Electronics Engineering

Bachelor of Engineering (B.E) - Information Technology

Bachelor of Science (B.Sc) - Computer Science

Bachelor of Science (B.Sc) - IT

Bachelor of Technology (B.Tech) - Computer Engineering

Bachelor of Technology (B.Tech) - Computer Science & Engineering

Bachelor of Technology (B.Tech) - Electrical & Electronics Engineering

Bachelor of Technology (B.Tech) - Electronics & Communication Engineering

Bachelor of Technology (B.Tech) - Information Technology

Master of Computer Applications (M.C.A) - Computer Science

Master of Computer Applications (M.C.A) - Information Technology

Master of Science (M.Sc) - Computer Science

Master of Science (M.Sc) - IT

Education: Graduates- BE(CS/IT/EC/EE)/MCA/MSC(CS/IT)/BCA/BSC(CS/IT)

Shifts: US shift timing(6.00pm to 10.00am) any 9 hrs Rotational Shift

Week Off: 2 days(Rotational Week Off)

Salary: 3.28 CTC+ Incentives

International: Tech Voice Support

Job Location: Chennai

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