Collections Specialist - International Voice Process Full-time
Cotiviti India Pvt Ltd
Posted By : Cotiviti India Pvt Ltd
Hyderabad, Telangana (10)
Walk-in Drive for Collection Specialist - International Voice Process on 27th Jan 2023(Friday):
- Interact with providers on calls or emails to procure status of an identified overpayment (Refund request).
- Ensure to follow-up and give resolution to accounts which are outstanding for an insurance firm.
- Address outstanding or assigned AR through analysis and calls.
- Utilization of all possible tools and applications available to take account to the next level of resolution, which would result in a recovery.
- Report trends / patterns in denials and billing related roadblocks to the immediate reporting manager
- Meet the established SLAs (service level agreements) for production and quality
- Update the outcome of the calls or analysis in a clear documentation.
- Utilize the process SOP and also stay updated with changes done with the SOPs
- Improve the performance based on the feedback provided by the reporting manager / quality audit team
Role Specific Skills
- Active Listening
- Computers and Electronics
- Customer and Personal Service
- English Language
- Information Ordering
- Near Vision
- Oral Comprehension
- Oral Expression
- Reading Comprehension
- Speech Recognition
- Wrist-Finger Speed
- Written Comprehension
- Written Expression
- Excellent communication skills.
- Graduation is mandatory - Preferrably Non-Tech Graduates. (Example-BBA, B Com, B Sc, etc.,)
- Knowledge on US Healthcare is mandatory.
- Minimum 2 years of experience in AR follow up from Voice back ground is prefferable. However, fresher with Excellent comminication skills can be considered as well.
- Willing to work in Night shift (Evening 7:00 PM to 4:00 AM or 8:00 PM to 5:00 AM)
- Good knowledge to work from Excel.
- No Transportation
- Ready to Work from office
Interested and eligible candidates can walk-in to the below mentioned venue.
Date : 27-Jan-2023(Friday)
Timings : 1Pm - 5Pm
SPOC - Avinash Jeniga
COTIVITI INDIA PRIVATE LIMITED
10th Floor, Galaxy, Plot No.1, Sy.No.83/1, HYD Knowledge City, Raidurgam, Serilingampally Mandal Hyderabad Ranga Reddy TG 500081
Landmark: Opposite to IKEA