IT Helpdesk Representative Technician Analyst Full-Time
DHRUV CORPORATE (HR) SOLUTIONS PRIVATE LIMITED
Posted By : DHRUV CORPORATE (HR) SOLUTIONS PRIVATE LIMITED
Ahmedabad, Gujarat (1)
One of our esteemed clients is looking for a Helpdesk RepresentativeTechnicianAnalyst. to be based in Ahmedabad . The role is for growth-oriented people with entrepreneurial mindset. About Client :- Company is manufacturing complete machines, modules and high-tech components for all branches of mechanical engineering with the core competence of process innovation. Job Responsibilities: • Assist internal customers and coworkers; provide a high level of customer service when providing support as IT relates to responding to helpdesk requests. • Constantly monitor and manage the helpdesk ticket queue and respond to requests in a timely fashion. • Install, troubleshoot, and repair computer systems, printers, and additional equipment located on-site. • Set up and take down equipment from employees' workstations including CPU's, monitors and related components. • Upgrade and support corporate applications. • Determine when to escalate an issue to the next level required. • Maintain knowledge of current and new technologies, and research problems and related products required for assistance when necessary. • Act as the subject matter expert on applications, hardware and process support. Key Skills: • Ability to troubleshootpriorities issues with that may be impacting the productivity. • Demonstrated experience supporting and troubleshooting multiple versions of Operating Systems (i.e. Windows 10), Databases (SQL), Windows Services, Web Services, PC Peripherals, printerscanner connectivity, and Cisco Components. • Must be able to physically set up work stations for new employees including new CPU's, monitors and related components (i.e. keyboards, mouse, speakers, webcam, etc.). • Prior experience working with a ticketing system or helpdesk request queue. • Ability to work independently, analyze data, take and recommend appropriate actions with minimal supervision. • Superior analytical, organizational and problem solving abilities. • Excellent written and oral communication skills.
- Active Learning
- Active Listening
- Administration and Management
- Category Flexibility
- Complex Problem Solving
- Computers and Electronics
- Coordination
- Critical Thinking
- Customer and Personal Service
- Deductive Reasoning
- Education and Training
- Engineering and Technology
- English Language
- Fluency of Ideas
- Inductive Reasoning
- Information Ordering
- Instructing
- Judgment and Decision Making
- Learning Strategies
- Management of Personnel Resources
- Mathematics
- Monitoring
- Near Vision
- Number Facility
- Operations Analysis
- Oral Comprehension
- Oral Expression
- Originality
- Personnel and Human Resources
- Persuasion
- Problem Sensitivity
- Reading Comprehension
- Social Perceptiveness
- Speaking
- Speech Clarity
- Speech Recognition
- Systems Analysis
- Systems Evaluation
- Time Management
- Writing
- Written Comprehension
- Written Expression
Master of Business Administration (MBA) - Others
Minimum graduate in IT or similar education