CHAT SUPPORT EXECUTIVE Full-Time

FIVE SPLASH INFOTECH PRIVATE LIMITED

Posted By : FIVE SPLASH INFOTECH PRIVATE LIMITED

Bengaluru, Karnataka (300)

Job description :

To handle customer queries & complaints using CHAT form

To ensure customer satisfaction

Proactive information’s & solutions providing to customer

Escalate the customer grievances to the floor supervisor

Handle critical situations and to ensure appropriate solutions to the customer on first go

To Adhere to applicable standard operating procedures

Required Candidate profile :

Male Candidates Preferred

12th pass is Mandatory

Good verbal & Written English Communication skill

Rotational Shifts including night shift

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Higher Secondary

Journey