Technical Support Nonvoice Full-Time
GLOWTOUCH TECHNOLOGIES PRIVATE LIMITED
Posted By : GLOWTOUCH TECHNOLOGIES PRIVATE LIMITED
Mangaluru(Mangalore), Karnataka (100)
Role : Technical Support : Providing back end support to customers through chat and email . Troubleshooting technical issues relating to websites
Expectation from the role:
· Excellent written and verbal communication in the English language.
· Ability to work well with a team in a fast-paced, constantly changing environment
· Outstanding customer service skills and dedication to provide a great customer service
· Ready to work in rotational shifts and to complete work as per expectations.
· Ability to multitask and meet specific goals set by supervisors and management.
Role Specific Skills
- Active Listening
- Clerical
- Computers and Electronics
- Critical Thinking
- Customer and Personal Service
- Deductive Reasoning
- English Language
- Inductive Reasoning
- Information Ordering
- Near Vision
- Oral Comprehension
- Oral Expression
- Persuasion
- Problem Sensitivity
- Reading Comprehension
- Service Orientation
- Speaking
- Speech Clarity
- Speech Recognition
- Written Comprehension
- Written Expression
Bachelor of Computer Applications (B.C.A) - Any Specialization
Bachelor of Engineering (B.E) - Any Specialization
Bachelor of Science (B.Sc) - Any Specialization
Bachelor of Technology (B.Tech) - Any Specialization
Master of Computer Applications (M.C.A) - Computer Science
Master of Computer Applications (M.C.A) - Information Technology
Master of Science (M.Sc) - Any Specialization
- Excellent Written English communication
- Typing Speed of 25 wpm
- Reday to work in rotational shifts
- Work Location: Mangalore
- PF
- ESI