Walkin for Customer Service Job Full-Time

GO DIGIT GENERAL INSURANCE LIMITED

Posted By : GO DIGIT GENERAL INSURANCE LIMITED

Bengaluru, Karnataka (20)

Below is the job description of the role


 

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Building lasting relationships with clients and other call centre team members based on trust and reliability.

Utilizing software, databases, scripts, and tools appropriately.

Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.

Taking part in training and other learning opportunities to expand knowledge of company and position.

Adhering to all company policies and procedures.


 

Looking for candidates who have -

Excellent Verbal and Written communication Skills. ( ENGLISH AND HINDI: MANDATORY)

Preferable experience in Voice Process

Willing to work in rotational shift


 

Kindly note, it is 6 days working and NO cab facility

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Higher Secondary

PUC

Journey