L1 L2 Product Tech Support Full-time



Cuddalore, Tamil Nadu (5)

Position Summary:

  • In charge of setting up, enhancing, and resolving software; installing, upgrading and troubleshooting hardware and software systems.
  • Collect customer requests and data
  • Address user tickets regarding hardware, software, and networking
  • Attend to customer phone calls, e-mails and tickets within SLA timelines
  • Maintaining and administering computer networks and related computing environments
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshootinguntil you resolve an issue
  • Conduct basic troubleshooting using questionnaires to find out the level of support needed for presenting issues
  • Solve problems such as username and passwords issues, menu navigation, verification of hardware and software, installation issues,setup and everything related in the product.
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

Skills & Qualifications:

  • Excellent problem-solving skills and Documentation Skills.
  • Proven customer service skills and ability to give clear technical instructions.
  • Familiarity with product methodologies.
  • Good communication skills (Verbal & Written) and ability to work within a 24x7 support environment.

Role Specific Skills
  • Active Learning
  • Active Listening
  • Administration and Management
  • Complex Problem Solving
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • Engineering and Technology
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Monitoring
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Problem Sensitivity
  • Reading Comprehension
  • Selective Attention
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Telecommunications
  • Troubleshooting
  • Written Comprehension
  • Written Expression

Bachelor of Computer Applications (B.C.A) - Others

Bachelor of Engineering (B.E) - Computer Science & Engineering

Bachelor of Science (B.Sc) - Computer Science

Bachelor of Technology (B.Tech) - Computer Science & Engineering


Bachelor’s in computer education – B.Sc. Computer Science / BCA / B.E CS, IT

Candidates with a CGPA over 6 preferred


Job Title: L1 & L2 Support

Position Type: Full Time – Permanent

Location: Cuddalore, India

Interview Type : Virtual or Walk-in

  • NA