HITACHI VANTARA INDIA PRIVATE LIMITED
Posted By : HITACHI VANTARA INDIA PRIVATE LIMITED
Hyderabad, Telangana (10)
- Addressing client helpdesk tickets
- Actions to be performed on each ticket based on the run book provided or by doing analysis of the ticket.
- Asking targeted questions to diagnose problems if required.
- Conduct remote troubleshooting via tools provided.
- Record technical issues and solutions in logs.
- Direct unresolved issues to the seniors in the team and get guidance on fixing issues.
- Follow up with clients to ensure their systems are functional
- Help create technical documentation and manuals
- Active Listening
- Computers and Electronics
- Critical Thinking
- Customer and Personal Service
- Deductive Reasoning
- English Language
- Inductive Reasoning
- Information Ordering
- Near Vision
- Oral Comprehension
- Oral Expression
- Problem Sensitivity
- Reading Comprehension
- Service Orientation
- Speech Clarity
- Speech Recognition
- Written Comprehension
- Written Expression
Bachelor of Computer Applications (B.C.A) - Others
Bachelor of Science (B.Sc) - Computer Science
Bachelor of Science (B.Sc) - IT
Higher Secondary -
- 70% throughout their academics
- No offer in hand
- Not more than 2 years of academic break
- Students with backlogs are not eligible
- Willing to work in Hyderabad / Pune / Bangalore offices (if required)
- Open for 24/7 rotating shifts / Including weekends.
- Only 2021 Passouts are eligible and can apply.
-669 : 70
-670 : 70