Customer Relationship Manager Full-Time

ICICI Lombard General Insurance Co. Ltd.

Posted By : ICICI Lombard General Insurance Co. Ltd.

Indore, Madhya Pradesh (200)

Job Summary
General Description of the Job The job involves – 1. Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call 2. Documenting Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs 3. Understanding multiple products and processes 4. Influencing customers to buy or retain product or service by following a prepared script to give product reference information Role & Responsibilities 1. Comprehend and resolve the Customer’s concerns requirements by gatheringrecording an appropriate level of information to determine the nature of the queryrequest and action required. Processing each call accordance with IL standards. 2. Providetake relevant information and update the systems accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise writtenverbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken. 3. Ensure complete participation and contribution in organizationprocess level initiatives that may be implemented from time to time to improve efficiency 4. Ability to understand and handle irate customers 5. Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications 6. Ability to achieve stretched targets and able to manage the organization standards 7. Maintain Superior quality service by following organization standards
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Skills
Active Listening Clerical Computers and Electronics Critical Thinking Customer and Personal Service Deductive Reasoning English Language Inductive Reasoning Information Ordering Near Vision Oral Comprehension Oral Expression Persuasion Problem Sensitivity Reading Comprehension Service Orientation Speaking Speech Clarity Speech Recognition Written Comprehension Written Expression.

  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Bachelor in Science Education (B.S.E)

Bachelor of Arts (B.A) - Hindi

Bachelor of Arts (B.A) - Others

Bachelor of Business Administration (B.B.A) - Digital Marketing

Bachelor of Business Administration (B.B.A) - Financial Services

Bachelor of Business Administration (B.B.A) - Others

Bachelor of Business Management (B.B.M)

Bachelor of Commerce (B.Com) - Accounting & Finance

Bachelor of Commerce (B.Com) - Financial Markets

Bachelor of Engineering (B.E) - Computer Science & Engineering

Bachelor of Engineering (B.E) - Information Technology

Bachelor of Technology (B.Tech) - Computer Science & Engineering

Bachelor of Technology (B.Tech) - Information Technology

Preferred Qualifications
Education Requirements Skills 1. Any Graduate (Full Time or Part Time) 2. 0-3 years of relevant experience of domesticinternational BPO 3. Strong interpersonal, problem-solving skills and verbal and written communication skills 4. Strong computer knowledge and technical skills
Journey.

Journey