Inbound – Voice Emails & Chats ( No Field Work) Full-Time
Kotak Securities Ltd
Posted By : Kotak Securities Ltd
Thane, Maharashtra (200)
1. Responsible for handling Customer Queries via Chats/Emails/Calls
2. Responsible for resolving the queries of investment products.
3. Identify customers’ needs on every requirement with quick response time.
4. Handle the complaints and enquiries of customers.
5.Communicating with customers through various channels.
6. Acknowledge and resolving customer complaints.
Role Specific Skills
- Active Listening
- Computers and Electronics
- Critical Thinking
- Customer and Personal Service
- Deductive Reasoning
- English Language
- Inductive Reasoning
- Information Ordering
- Near Vision
- Oral Comprehension
- Oral Expression
- Problem Sensitivity
- Reading Comprehension
- Service Orientation
- Speech Clarity
- Speech Recognition
- Written Comprehension
- Written Expression
B.M.M. - Any Specialization
Bachelor of Business Administration (B.B.A) - Any Specialization
Bachelor of Commerce (B.Com) - Accounting
Bachelor of Commerce (B.Com) - Accounting & Finance
Bachelor of Commerce (B.Com) - Banking
Bachelor of Commerce (B.Com) - Banking & Insurance
Bachelor of Commerce (B.Com) - Business Analytics
Bachelor of Commerce (B.Com) - Finance
Bachelor of Commerce (B.Com) - Financial Markets
Bachelor of Commerce (B.Com) - Management
Master of Business Administration (MBA) - Any Specialization
Master of Business Management (M.B.M)
Master of Human Resource Management (M.H.R.M)
PGDM - Business Analytics
PGDM - Finance
PGDM - International Finance
PGDM - Marketing
SKills & Knowledge:
1. Graduate fresher.(Graduation must be completed) will be eligible for Voice process
2. Experience 6 months of 1 year in Customer Service will be considered
2. Should have Excellent communication, writing, typing & presentation skills.
3. No Night Shift & No Field job.