Retail & B2C Sales ( Telesales) Full-Time

LIVSPACE ARTS AND DECOR FEDERATION

Posted By : LIVSPACE ARTS AND DECOR FEDERATION

Bengaluru, Karnataka (100)

Job description

Location : Bangalore - Ashok Nagar / Lavelle Road Candidates Preferred.

Roles and Responsibilities

  • Make outgoing calls to potential customers to schedule high quality leads

for sales.

  • Identify customers needs, clarify information, research every issue, and

provide solutions and/or alternatives.

  • Seize opportunities to upsell services when they arise.
  • Follow up with potential customers in a timely manner if necessary.
  • Manage a large number of outbound calls in a timely manner.
  • Document all call information in the CRM according to standard operating

procedures.

  • Meet personal/team qualitative and quantitative targets.
  • Possess strong knowledge of Livspace services to identify customer

needs when qualifying them.

  • Demonstrate an aptitude for sales, be able to ask for the next meeting,

and suggest additional products or services to increase customer

satisfaction and revenue.

  • Apply a superlative customer experience attitude on all interactions. Be

able to establish a positive rapport and create brand awareness.

  • Schedule Experience Centre visits with our design team as per defined

process.

  • Follow-up with internal stakeholders to ensure that appropriate action

has been taken on customer requests and complaints.

  • Make reminder calls to customers & schedule appointments, ensuring that

the calls happen as per scheduled time.

  • Keeping records of customer interactions and different transactions,

recording details of comments, inquiries & complaints.

  • Communicate effectively and professionally in all forms of communication

with internal and external customers.

 

 

 

  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Any Graduate

Higher Secondary -

Secondary -

Desired Candidate Profile

  • A graduate in any stream (10+2+3 regular education)
  • Familiar with CRM & cloud telephony systems and practices
  • Customer focussed and adaptable to different personality types
  • Have the ability to multitask, set priorities and manage time effectively
  • Possess previous experience in a call centre dealing with Indian

consumers.

  • Superior listening, verbal, and written communication skills
  • Proficient in spoken English with proper grammar & fluency

 

Role :Telesales

Industry Type : BPO / Call Centre

Functional Area : Sales & Business Development

Employment Type : Full Time, Permanent

Role Category : Retail & B2C Sales

Journey