Retail & B2C Sales ( Telesales) Full-Time
LIVSPACE ARTS AND DECOR FEDERATION
Posted By : LIVSPACE ARTS AND DECOR FEDERATION
Bengaluru, Karnataka (100)
Location : Bangalore - Ashok Nagar / Lavelle Road Candidates Preferred.
Roles and Responsibilities
Make outgoing calls to potential customers to schedule high quality leads
Identify customers needs, clarify information, research every issue, and
provide solutions and/or alternatives.
Seize opportunities to upsell services when they arise.
Follow up with potential customers in a timely manner if necessary.
Manage a large number of outbound calls in a timely manner.
Document all call information in the CRM according to standard operating
Meet personal/team qualitative and quantitative targets.
Possess strong knowledge of Livspace services to identify customer
needs when qualifying them.
Demonstrate an aptitude for sales, be able to ask for the next meeting,
and suggest additional products or services to increase customer
satisfaction and revenue.
Apply a superlative customer experience attitude on all interactions. Be
able to establish a positive rapport and create brand awareness.
Schedule Experience Centre visits with our design team as per defined
Follow-up with internal stakeholders to ensure that appropriate action
has been taken on customer requests and complaints.
Make reminder calls to customers & schedule appointments, ensuring that
the calls happen as per scheduled time.
Keeping records of customer interactions and different transactions,
recording details of comments, inquiries & complaints.
Communicate effectively and professionally in all forms of communication
with internal and external customers.
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Active Listening Clerical Computers and Electronics Critical Thinking Customer and Personal Service Deductive Reasoning English Language Inductive Reasoning Information Ordering Near Vision Oral Comprehension Oral Expression Persuasion Problem Sensitivity Reading Comprehension Service Orientation Speaking Speech Clarity Speech Recognition Written Comprehension Written Expression
- Active Learning
- Active Listening
- Administration and Management
- Category Flexibility
- Communications and Media
- Complex Problem Solving
- Computers and Electronics
- Critical Thinking
- Customer and Personal Service
- Deductive Reasoning
- Education and Training
- English Language
- Fluency of Ideas
- Inductive Reasoning
- Information Ordering
- Judgment and Decision Making
- Learning Strategies
- Management of Personnel Resources
- Mathematical Reasoning
- Near Vision
- Number Facility
- Oral Comprehension
- Oral Expression
- Personnel and Human Resources
- Problem Sensitivity
- Reading Comprehension
- Sales and Marketing
- Service Orientation
- Social Perceptiveness
- Speech Clarity
- Speech Recognition
- Systems Analysis
- Systems Evaluation
- Time Management
- Written Comprehension
- Written Expression
Desired Candidate Profile
Any graduate in any stream (10+2+3 regular education)
Familiar with CRM & cloud telephony systems and practices
Customer focussed and adaptable to different personality types
Have the ability to multitask, set priorities and manage time effectively
Possess previous experience in a call centre dealing with Indian
Superior listening, verbal, and written communication skills
Proficient in spoken English with proper grammar & fluency
Industry Type : BPO / Call Centre
Functional Area : Sales & Business Development
Employment Type : Full Time, Permanent
Role Category : Retail & B2C Sales