Key Responsibilities : Perform detailed analysis of business process requirements and provide appropriate solutions to the client; Facilitate and drive workshops to collect business requirements and prepare the requirement traceability matrix by understanding client business process; Proficient in Configure, Customizing and Testing of FSM Scenarios as per client requirements; Identify gaps, issues and work around solutions and come up with RICEFW; Document functional/technical designs, test cases and results;

 

Technical Experience : At least 2-3 years of implementation experience in SAP FSM and at least 1 full lifecycle on SAP FSM project; Having good experience on implementation of SAP CRM / C4C Service module will be an added advantage; Strong understanding of end-to-end field service management processes; Strong understanding of FSM integration scenarios with SAP Service cloud and S/4 HANA; Strong knowledge of the key FSM capabilities such as Planning Dispatching, Smart forms, Business Rules, Crowd Service, Self-Service

 

Professional Attributes : Good communication; Ability to work in team environment; Analytical skills; Presentation skills; Flexibility of work