Diploma Trainee Full-Time

Microland Ltd

Posted By : Microland Ltd

Bengaluru, Karnataka (10)Delhi, Delhi (10)Gurugram, Haryana (10)Mumbai, Maharashtra (10)Noida, Uttar Pradesh (10)Pune, Maharashtra (10)

• End to end trouble shooting End user services network issue • Provide support on Outlook related issues and Windows OS related issues • Coordinating with Vendors to troubleshoot on assets which are in Warranty • Preparing SLA/Performance reports and meeting with Customers to manage regular operation • Should be ready to work in 24x7 environment. • Ticket handling • Address user tickets regarding hardware, software and networking • Prepare, implement and verify the configuration and integration of a Node /system/services • Emergency Handling and chronology preparation • Coordinating with care/vendor team for handling resolved cases • Interfacing with other Technical Teams • Installing and upgrading operating systems and computer software. • Coordinating with field team if onsite support required on faults • Hand over and activity sheet preparation • Ability to identify problems and act accordingly as per defined CM process • Ensuring Post check of activities done during MW period. • Experience in trouble shooting of configuration related issues. • Preparation of script and Impact analysis for changes that needs to be done in network. • Conduct remote troubleshooting • Ensuring coordination with cross-functional teams (if any) for various issues during any configuration changes.

  • Active Listening
  • Category Flexibility
  • Complex Problem Solving
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • Design
  • Engineering and Technology
  • English Language
  • Flexibility of Closure
  • Fluency of Ideas
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Mathematical Reasoning
  • Mathematics
  • Near Vision
  • Operations Analysis
  • Oral Comprehension
  • Oral Expression
  • Originality
  • Problem Sensitivity
  • Programming
  • Reading Comprehension
  • Selective Attention
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Systems Evaluation
  • Written Comprehension
  • Written Expression

Any Diploma

Bachelor of Science (B.Sc) - Any Specialization

• Eligibility Norms – Any Non-Engineering graduate, a min of 60% passing percentage in 10th, 12th and Graduation with no current backlogs • Should have graduate in the year 2021-2022 • Should be flexible to work in Bangalore/Mumbai/Pune/NCR (work location Post COVID19 Pandemic)


Interview & Selection Process • Round 1 - Aptitude Assessment – Estimated Duration – 30 mins • Round 2 - Soft Skill Assessment - Estimated Duration – 30 mins • Round 3 – English Score Test (British Council) - Estimated Duration – 40 mins • HR Interview


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