Diploma Trainee (PTA) Full-time
Microland Ltd
Posted By : Microland Ltd
Mumbai, Maharashtra (25)Delhi, Delhi (25)
Job Description • End to end trouble shooting End user services network issue • Provide support on Outlook related issues and Windows OS related issues • Coordinating with Vendors to troubleshoot on assets which are in Warranty • Preparing SLA/Performance reports and meeting with Customers to manage regular operation • Should be ready to work in 24x7 environment. • Ticket handling • Address user tickets regarding hardware, software and networking • Prepare, implement and verify the configuration and integration of a Node /system/services • Emergency Handling and chronology preparation • Coordinating with care/vendor team for handling resolved cases • Interfacing with other Technical Teams • Installing and upgrading operating systems and computer software. • Coordinating with field team if onsite support required on faults • Hand over and activity sheet preparation • Ability to identify problems and act accordingly as per defined CM process • Ensuring Post check of activities done during MW period. • Experience in trouble shooting of configuration related issues. • Preparation of script and Impact analysis for changes that needs to be done in network. • Conduct remote troubleshooting • Ensuring coordination with cross-functional teams (if any) for various issues during any configuration changes.
Role Specific Skills
- Active Listening
- Category Flexibility
- Complex Problem Solving
- Computers and Electronics
- Critical Thinking
- Customer and Personal Service
- Deductive Reasoning
- Design
- Engineering and Technology
- English Language
- Flexibility of Closure
- Fluency of Ideas
- Inductive Reasoning
- Information Ordering
- Judgment and Decision Making
- Mathematical Reasoning
- Mathematics
- Near Vision
- Operations Analysis
- Oral Comprehension
- Oral Expression
- Originality
- Problem Sensitivity
- Programming
- Reading Comprehension
- Selective Attention
- Speaking
- Speech Clarity
- Speech Recognition
- Systems Analysis
- Systems Evaluation
- Written Comprehension
- Written Expression
Any Diploma
What are the eligibility criteria? • Eligibility Norms – Any Non-Engineering graduate, a min of 60% passing percentage in 10th , 12th , and Graduation with no current backlogs • Should have graduate in the year 2021-2022 • Should be flexible to work in Bangalore/Mumbai/Pune/NCR (work location Post COVID19 Pandemic) Interview & Selection Process This will be completely an online assessment process. Assessment stages would include: • Round 1 - Aptitude Assessment – Estimated Duration – 30 mins • Round 2 - Soft Skill Assessment - Estimated Duration – 30 mins • Round 3 – Language Assessment (British Council) - Estimated Duration – 40 mins • HR Interview What we offer? • We are looking to hire students for Diploma Trainee Engineer for a full time • Total Earning Potential (TEP) - INR 260,000 per annum. The Traineeship period of 5-6 months would include the following: • 2 months of classroom training • 2-4 months of On-the-Job Training (OJT) How will the training be conducted post selection? • The training will be either conducted at our office premises, or at common location or online (basis covid-19 situation). • Hence it is very important that the candidates have laptop/desktop at their residence with an internet facility and capability to take up the training classes online. © 2021 MICROLAND LIMITED www.microland.com What are the important requirements of work? • We are looking for candidates who are interested to work in a 24/7 setup with rotational shifts. The traineeship period will also require students to work in rotational shifts. • In view of the rotational shifts, Microland offers optional subsidized cabs services to its employees who opt for it, which is a door to door drop facility. • This service is equipped with state-of-the-art tracking system and ensures safety & security of our staff at all points in time. • Students who wish to opt for this service, can do so by understanding Microland defined transport zones, and provide necessary supporting documentation of place of residence.
Candidates who are selected will need to sign a Training Indemnity agreement for a period of 24 months from the DOJ
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