Graduate Trainee Full-Time
Microland Ltd
Posted By : Microland Ltd
Bengaluru, Karnataka (10)Pune, Maharashtra (10)
Job Description:
• End to end trouble shooting End user services network issue
• Provide support on Outlook related issues and Windows OS related issues
• Coordinating with Vendors to troubleshoot on assets which are in Warranty
• Preparing SLA/Performance reports and meeting with Customers to manage regular operation
• Should be ready to work in 24x7 environment.
• Ticket handling
• Address user tickets regarding hardware, software and networking
• Prepare, implement and verify the configuration and integration of a Node/system/services
• Emergency Handling and chronology preparation
• Coordinating with care/vendor team for handling resolved cases
• Interfacing with other Technical Teams
• Installing and upgrading operating systems and computer software.
• Coordinating with field team if onsite support required on faults
• Hand over and activity sheet preparation
• Ability to identify problems and act accordingly as per defined CM process
• Ensuring Post check of activities done during MW period.
• Experience in trouble shooting of configuration related issues.
• Preparation of script and Impact analysis for changes that needs to be done in network.
• Conduct remote troubleshooting
• Ensuring coordination with cross-functional teams (if any) for various issues during any configuration changes.
Role Specific Skills
- Active Listening
- Category Flexibility
- Complex Problem Solving
- Computers and Electronics
- Critical Thinking
- Customer and Personal Service
- Deductive Reasoning
- Design
- Engineering and Technology
- English Language
- Flexibility of Closure
- Fluency of Ideas
- Inductive Reasoning
- Information Ordering
- Judgment and Decision Making
- Mathematical Reasoning
- Mathematics
- Near Vision
- Operations Analysis
- Oral Comprehension
- Oral Expression
- Originality
- Problem Sensitivity
- Programming
- Reading Comprehension
- Selective Attention
- Speaking
- Speech Clarity
- Speech Recognition
- Systems Analysis
- Systems Evaluation
- Written Comprehension
- Written Expression
Bachelor of Computer Applications (B.C.A) - Others
Bachelor of Science (B.Sc) - Computer Science
Below are the requirement details to open Registrations:-
Designation : Graduate Trainee
Eligibility Criteria : 60% and above in 10th ,12th and Graduation & No Active Backlogs
Courses : B.Sc./B.Com/BBA/BBA-CA or BCA
Location : Bangalore/Pune
Compensation : 3.15 LPA + 35K Retention Bonus post completion of 1 year
Training Indemnity/Bond : 24 months
Mode of selection : Virtual
Interview & Selection Process:
This will be completely an online assessment process. Assessment stages would include:
• Round 1 - Aptitude Assessment – Estimated Duration – 30 mins
• Round 2 - Soft Skill Assessment - Estimated Duration – 30 mins
• Round 3 – Language Assessment (British Council) - Estimated Duration – 40 mins
• HR Interview