Associate - Control Tower Full-Time

Navi Technologies Limited

Posted By : Navi Technologies Limited

Bengaluru, Karnataka (1)

  1. Develop, mentor and motivate the team for better efficiency and best results
  2. Gather data and analyze data to arrive at actionable insights
  3. Build a culture of ownership and empowerment within Team
  4. To monitor critical KPIs in real time basis pertaining to the CX team
  5. To highlight any anomaly or deviation from the normal for the critical KPIs
  6. Define baselines for the parameters in the control tower
  7. Do RCA for the deviations in relevant KPIs and share the findings
  8. Alert the team leads on a real time basis of the deviations to assist them in
  9. planning better
  10. Prepare Daily, weekly, and monthly dashboards and publish them to highlight
  11. individual and team’s productivity and performance
  12. Deep dive into key areas to identify areas of improvement

Role Specific Skills
  • Active Learning
  • Active Listening
  • Administration and Management
  • Category Flexibility
  • Communications and Media
  • Complex Problem Solving
  • Computers and Electronics
  • Coordination
  • Critical Thinking
  • Deductive Reasoning
  • Economics and Accounting
  • English Language
  • Flexibility of Closure
  • Fluency of Ideas
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Mathematical Reasoning
  • Mathematics
  • Monitoring
  • Near Vision
  • Number Facility
  • Oral Comprehension
  • Oral Expression
  • Originality
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Sales and Marketing
  • Selective Attention
  • Social Perceptiveness
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Writing
  • Written Comprehension
  • Written Expression

Bachelor of Engineering (B.E) - Any Specialization

Bachelor of Technology (B.Tech) - Any Specialization

Master of Business Administration (MBA) - Any Specialization

PGDM - Any Specialization

  1. Attention to detail and problem solving
  2. Exposure to operations planning
  3. Tech savvy, Problem solving, data-driven decision-making through the
  4. Stakeholder Management
  5. Sound presentation and communication skills
  6.  MBA/PGDM graduates from Premier colleges preferred (1-4 years of experience)

Journey

  • Medical Insurance
  • Unlimited holidays
  • Free Meals