Customer Service executive Contract

OSI Systems Pvt Ltd

Posted By : OSI Systems Pvt Ltd

Hyderabad, Telangana (02)

  • Manage large amounts of inbound and outbound calls / emails / chats from customers from Various regions in a timely manner, adhering to the SLA’s.
  • Receives customers' requests by telephone ,email or chat analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person.
  • Analyzes transactions, corrects records, and adjusts errors.
  •  Searches company records under ZIP code, name, account number, etc., using Navision, hard copy documents, requisition information, etc. from factory.
  • Traces status of orders through Purchasing Department.
  • Escalations management to resolve customer issues.
  • Resolves customer questions related to orders, takes orders as needed.
  • Maintains liaison with other departments for order completion.
  • Create orders, mails information, and similar data to customer, as required.
  • Responds to customers' requests via telephone or mail, electronic mail or personal computer when necessary.
  • Contacts customers or technicians to ascertain clarifying information on orders.
  • Have knowledge of product line, prices, delivery time, drop ship items, various services, and similar data, as required.
  • Prepares and forwards preliminary paperwork to RMA Returns and Replacements on problem orders.

Requirement:

  •  Previous experience in a Customer Support Role
  •  Excellent English communication skills (Written and Verbal). 
  • Ability to multi-task, set priorities and manage time effectively.
  • Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
  • Demonstrate behavior consistent with the company’s Code of Ethics and Conduct
  • It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
  • Duties may be modified or assigned at any time to meet the needs of the business

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Any Graduate

  • Previous experience in a Customer Support Role - Voice based international support  (0-2 years)
  •  Excellent English communication skills (Written and Verbal). 
  • Ability to multi-task, set priorities and manage time effectively.
  • Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
  • Demonstrate behavior consistent with the company’s Code of Ethics and Conduct

  • PF
  • ESI
  • Shift allowance
  • Cab(TO & Fro)

Journey