Technical Support Specialist Full-Time

OSI Systems Pvt Ltd

Posted By : OSI Systems Pvt Ltd

Hyderabad, Telangana (02)Chandigarh, Chandigarh (01)

Requirement for the role :
• BTech( CSC, IT & ECE) or BSC computers graduates passed out in 2018/19/20.
• 0 - 2 years of experience in Application/Batch Monitoring/Call centre would be an added advantage.
• Good Communication Skills - Oral & written.
• Good Understanding of Office 365 suite
• Willingness to work 24/7 in shifts on rotational basis
• Must be a well-organized , a self-starter to learn quickly 
• Ability to do multi-tasking and work in a TEAM
• Ability to work under pressure
• Ability to speak to users across the globe

Job Description :
• Technical Support will be the 1st point of contact to all the technical needs of the users 
• Respond to the user Incidents/requests either via mail, call, chat or in person based on the need.
• Coordinates, diagnoses and troubleshoots reported operational issues in 24/7 environment.
• Provides applications support services to employees with technical problems and information technology issues 
• Provides timely resolution of issues, problems or escalation on behalf of customer to appropriate technical personnel. 
• Provides case status updates to management and end-users. 
• Supports and maintains effective relationships with users. 
• Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support. 
• Self-starter, fast learner and a team player with strong communication and interpersonal skills.
• Tech Support Executive must be willing to take up the most challenging IT issues of Employees and work towards excellence.

Role Specific Skills
  • Active Learning
  • Active Listening
  • Complex Problem Solving
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • Engineering and Technology
  • English Language
  • Finger Dexterity
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Problem Sensitivity
  • Public Safety and Security
  • Reading Comprehension
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Telecommunications
  • Writing
  • Written Comprehension
  • Written Expression

Bachelor of Computer Applications (B.C.A) - Any Specialization

Bachelor of Engineering (B.E) - Any Specialization

Bachelor of Technology (B.Tech) - Any Specialization

Requirement for the role :
• BTech( CSC, IT & ECE) or BSC computers graduates passed out in 2018/19/20.
• 0 - 2 years of experience in Application/Batch Monitoring/Call centre would be an added advantage.
• Good Communication Skills - Oral & written.
• Good Understanding of Office 365 suite
Willingness to work 24/7 in shifts on rotational basis
• Must be a well-organized , a self-starter to learn quickly 
• Ability to do multi-tasking and work in a TEAM
• Ability to work under pressure
• Ability to speak to users across the globe

  • PF
  • ESI
  • Shift allowance

Journey