CRM Processing Executive Full-Time

Parul University

Posted By : Parul University

Vadodara, Gujarat (1)

We’re searching for someone with a business, marketing, or statistics degree to join our team. Our firm is looking for a CRM Analyst where as a CRM Analyst, you’ll develop new ways to optimize and utilize our whole CRM system, including all of its information, while also providing user assistance to our workforce. This position combines aspects of business analysis, data processing, and administration. You’ll help with the creation and execution of the CRM Commercial Roadmap, as well as improving business operations and ensuring data security. Assist our Sales & Marketing team with debugging and ensuring that our employees are secure and efficient in the use of our CRM platform and solutions.

Good to have Skills
  • Customer relationship management CRM software-Customer relationship management CRM software
Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Bachelor of Business Administration (B.B.A) - Banking

Bachelor of Business Administration (B.B.A) - Others

Bachelor of Business Administration Bachelor of Law (B.B.A LL.B)

Bachelor of Business Management (B.B.M)

Bachelor of Commerce (B.Com) - Business Analytics

Job Responsibilities and Duties:

 Develop a CRM activity plan to increase brand loyalty and drive usage

 Perform data analysis to offer feedback and offer a suggestion and post activity evaluations.

 Creating and optimizing marketing strategies.

 Supporting the creation of prediction models and client segmentation studies

 Recognizing major trends and influences

 Conduct assessment of CRM programs and promotional activities according to their efficiency and profitability

 Serve as a custodian of customer database, and responsible for the maintenance and management of customer data to ensure data integrity

 Provide support for local, regional and international CRM projects as applicable in the organization

 Provide timely and accurate monthly reporting of KPI

 Responsible for hands-on modeling and analysis of marketing campaigns to determine the best mix of channels and messaging

 Measure, analyse, and report performance metrics pertaining to the organizations’ loyalty program

 Provide support for the development of predictive models, customer segmentation studies, and reports

 Responsible for optimizing and measuring social media campaigns  Identify, recommend, and implement quality and efficient improvements to CRM processes.

Skills and Qualification:

 Bachelor degree in business, marketing, or statistics

 Experience in sales, customer support, or market analysis

 Minimum of 2 years expertise in a related profile.

 Product administration and computer skills

 You’ll engage with staff at all levels of our company, so your capacity to interact is crucial.

 A desire to share what you know

 It will be necessary to train co-workers at all levels to boost adoption.

 You must be self-motivated, eager to see results, and fascinated by data-driven decision-making.

 Excellent investigation and analytical abilities

  • hr.contactcenter@paruluniversity.ac.in

Journey