End User Team Lead Full-Time

Precision infomatic (M) Pvt Ltd

Posted By : Precision infomatic (M) Pvt Ltd

Mumbai, Maharashtra (1)

 Trouble shooting of Desktop /Laptop /Printer Software & hardware support. 
 Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve,escalate to next level for resolution. 
 Manage service requests, software installations, new Computer setups, upgrades, etc. 
 Record incident updates & resolution details in the Help Desk tool. 
 Installation of Microsoft windows /Office/Antivirus applications.
 Setup desktop/Laptop computers and peripherals and test Basic network connections. 
 Support the following technologies: Microsoft Office products –Outlook,Word,Excel,and Internet Explorer. 
 Desktops, laptops, printers- LAN/WAN connectivity. 
 Knowledge on Router /Access Point Configurations. 
 Knowledge on end user backup software (PST Back up/Profile Backup & Data backup). 
 Good Knowledge on Antivirus Server Management.  Ability to work independently  
 Good Communication skills and customer service orientation. 

  • Operating system software-Microsoft Windows Pre-installation Environment
  • Active Listening
  • Complex Problem Solving
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • Design
  • Engineering and Technology
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Mathematical Reasoning
  • Mathematics
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Originality
  • Problem Sensitivity
  • Reading Comprehension
  • Selective Attention
  • Social Perceptiveness
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Telecommunications
  • Written Comprehension
  • Written Expression

Bachelor of Engineering (B.E) - Computer Engineering

Bachelor of Engineering (B.E) - Computer Science & Engineering

Bachelor of Technology (B.Tech) - Computer Science & Engineering

Master of Computer Applications (M.C.A) - Others

BE , B Tech , MCA

Journey

  • Medical Allowance