End User Team Lead Full-Time
Precision infomatic (M) Pvt Ltd
Posted By : Precision infomatic (M) Pvt Ltd
Mumbai, Maharashtra (1)
Trouble shooting of Desktop /Laptop /Printer Software & hardware support.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve,escalate to next level for resolution.
Manage service requests, software installations, new Computer setups, upgrades, etc.
Record incident updates & resolution details in the Help Desk tool.
Installation of Microsoft windows /Office/Antivirus applications.
Setup desktop/Laptop computers and peripherals and test Basic network connections.
Support the following technologies: Microsoft Office products –Outlook,Word,Excel,and Internet Explorer.
Desktops, laptops, printers- LAN/WAN connectivity.
Knowledge on Router /Access Point Configurations.
Knowledge on end user backup software (PST Back up/Profile Backup & Data backup).
Good Knowledge on Antivirus Server Management. Ability to work independently
Good Communication skills and customer service orientation.
- Operating system software-Microsoft Windows Pre-installation Environment
- Active Listening
- Complex Problem Solving
- Computers and Electronics
- Critical Thinking
- Customer and Personal Service
- Deductive Reasoning
- Engineering and Technology
- English Language
- Inductive Reasoning
- Information Ordering
- Judgment and Decision Making
- Mathematical Reasoning
- Near Vision
- Oral Comprehension
- Oral Expression
- Problem Sensitivity
- Reading Comprehension
- Selective Attention
- Social Perceptiveness
- Speech Clarity
- Speech Recognition
- Written Comprehension
- Written Expression
Bachelor of Engineering (B.E) - Computer Engineering
Bachelor of Engineering (B.E) - Computer Science & Engineering
Bachelor of Technology (B.Tech) - Computer Science & Engineering
Master of Computer Applications (M.C.A) - Others
BE , B Tech , MCA
- Medical Allowance