Team Leader (End User Support) Full-Time

Precision infomatic (M) Pvt Ltd

Posted By : Precision infomatic (M) Pvt Ltd

Mumbai, Maharashtra (1)

Trouble shooting of Desktop /Laptop /Printer Software & hardware support.

Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to next level for resolution.

Manage service requests, software installations, new Computer setups, upgrades, etc.

Record incident updates & resolution details in the Help Desk tool.

Installation of Microsoft windows /Office/Antivirus applications.

Setup desktop/Laptop computers and peripherals and test Basic network connections.

Support the following technologies: Microsoft Office products – Outlook, Word, Excel, and Internet Explorer.

Desktops, laptops, printers- LAN/WAN connectivity.

Knowledge on Router /Access Point Configurations.

Knowledge on end user backup software (PST Back up/Profile Backup & Data backup).

Good Knowledge on Antivirus Server Management.  Ability to work independently 

Good Communication skills and customer service orientation.

Ability to effectively prioritize and execute tasks in a high pressure environment.

Provide initial assessment of urgency and business impact on all support calls.

Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.

Responsible for tracking hardware and software inventory

 

Special Skills,

Assets Management

People Management

Escalation Management

Vendor Coordination & follow on Escalation Matrix

ITIL Process Knowledge, (/Service Request & IMAC)

Decision Maker

Customer Handling

Preparation of Reports (Daily, Weekly & Monthly)

VIP user management/handling skills (such as GM, HOD & MD)

  • Active Learning
  • Active Listening
  • Administration and Management
  • Category Flexibility
  • Complex Problem Solving
  • Computers and Electronics
  • Coordination
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • Education and Training
  • Engineering and Technology
  • English Language
  • Fluency of Ideas
  • Inductive Reasoning
  • Information Ordering
  • Instructing
  • Judgment and Decision Making
  • Learning Strategies
  • Management of Personnel Resources
  • Mathematics
  • Monitoring
  • Near Vision
  • Number Facility
  • Operations Analysis
  • Oral Comprehension
  • Oral Expression
  • Originality
  • Personnel and Human Resources
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Social Perceptiveness
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Systems Evaluation
  • Time Management
  • Writing
  • Written Comprehension
  • Written Expression

Any Diploma

Any Postgraduate

Any Graduate with Experience

Journey