Team Leader Mac Full-Time

Precision infomatic (M) Pvt Ltd

Posted By : Precision infomatic (M) Pvt Ltd

Mumbai, Maharashtra (1)

Strong knowledge on End users computing, Mac (Mac OS/Apple device i.e., MacBook/iMac/Mac pro)
 Provide investigation, diagnosis, resolution and recovery for hardware/software and OS problems.
 Manage service requests, software installations, new Computer/ Mac setups, upgrades, etc.
 Installation of Microsoft windows / MAC OS / O365/Antivirus applications etc.
 Knowledge on LAN/WAN and Access Points.
 Support the following technologies: Windows/Microsoft/MAC OS/Media software and AWS etc.
 Basic knowledge of AD Management (User ID creation/deletion & password unlock).
 Knowledge on end user backup software (PST back up/Profile Backup & Data backup).
 Good Knowledge on Antivirus Server Management.
 Ability to work independently
 Good communication skills and customer service orientation.
 Ability to effectively prioritize and execute tasks in a high pressure environment.
 Provide initial assessment of urgency and business impact on all support calls.
 Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable
timeframe.
 Responsible for tracking hardware and software inventory.
Special Skills,
 Assets Management
 People Management
 Escalation Management
 Vendor Coordination
 ITIL Process Knowledge, (Incidents/Service Request & IMAC)
 Decision Maker.
 Customer Handling.
 Preparation of Reports (Daily, Weekly & Monthly)
 VIP user handling and management.
 

  • Configuration management software-Wise Solutions Wise for Windows Installer
  • Active Listening
  • Category Flexibility
  • Complex Problem Solving
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • Design
  • Engineering and Technology
  • English Language
  • Flexibility of Closure
  • Fluency of Ideas
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Mathematical Reasoning
  • Mathematics
  • Near Vision
  • Operations Analysis
  • Oral Comprehension
  • Oral Expression
  • Originality
  • Problem Sensitivity
  • Programming
  • Reading Comprehension
  • Selective Attention
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Systems Evaluation
  • Written Comprehension
  • Written Expression

Bachelor of Engineering (B.E) - Computer Engineering

Bachelor of Engineering (B.E) - Mobile Computing

Bachelor of Technology (B.Tech) - Computer Science & Engineering

Master of Computer Applications (M.C.A) - Others

Any Graduate 

Journey

  • Medical Allowance