Service Desk Support_Bangalore Full-time
Quess Corp Limited
Posted By : Quess Corp Limited
Bengaluru, Karnataka (4)
As a Help Desk agent, you will:
- Attend users on the phone and the chat system
- Work on tickets assigned to you, by following our knowledge base.
- Identify and communicate recurring issues that need to be escalated
- Flexible to work in 24/7 rotational shifts (Weekdays / Weekends)
- Keep your knowledge up to date by reading and understanding the new KB articles published internally for IT on a regular basis.
- Keep tickets up to date with notes, troubleshooting steps done and error messages the user receives.
- Minimum of 1 year of experience in a help desk or technical environment.
- Understanding of most major operating systems, Active Directory, and networking technologies.
- Demonstrated understanding of Microsoft Office products.
- Clarity in understanding of customer needs and skills required to deal with Ambiguous situation.
- Working knowledge of Service Desk incident ticket systems like Ticketing tools – Service Now
Role Specific Skills
- Active Listening
- Computers and Electronics
- Critical Thinking
- Customer and Personal Service
- Deductive Reasoning
- English Language
- Inductive Reasoning
- Information Ordering
- Near Vision
- Oral Comprehension
- Oral Expression
- Problem Sensitivity
- Reading Comprehension
- Service Orientation
- Speech Clarity
- Speech Recognition
- Written Comprehension
- Written Expression