Service Desk Support_Bangalore Full-time

Quess Corp Limited

Posted By : Quess Corp Limited

Bengaluru, Karnataka (4)

Roles and Responsibilities

As a Help Desk agent, you will:

    • Attend users on the phone and the chat system
    • Work on tickets assigned to you, by following our knowledge base.
    • Identify and communicate recurring issues that need to be escalated
    • Flexible to work in 24/7 rotational shifts (Weekdays / Weekends)
    • Keep your knowledge up to date by reading and understanding the new KB articles published internally for IT on a regular basis.
    • Keep tickets up to date with notes, troubleshooting steps done and error messages the user receives.



    • Minimum of 1 year of experience in a help desk or technical environment.
    • Understanding of most major operating systems, Active Directory, and networking technologies.
    • Demonstrated understanding of Microsoft Office products.
    • Clarity in understanding of customer needs and skills required to deal with Ambiguous situation.
    • Working knowledge of Service Desk incident ticket systems like Ticketing tools – Service Now

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Any Graduate