Tele caller Full-Time

SIB OPERATIONS AND SERVICES LIMITED

Posted By : SIB OPERATIONS AND SERVICES LIMITED

Ernakulam, Kerala (50)

Major Responsibilities:  Answering calls and resolving queries about products  Lead conversion – Pre-approved loan products  Collection of lead data from existing or potential customers on Products other than pre-approved loans.  Conveying verbal acknowledgments of offers to Sales group for closing the leads.  Keep up quality service by adhering to organizational guidelines.   Reaching potential or existing clients to advise them about product description and offers and campaigns utilizing pre-defined scripts.   Obtaining customer feed-back and handling queries & complaints, if any

  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Bachelor of Arts (B.A) - Economics

Bachelor of Arts (B.A) - English

Master of Philosophy (M.Phil) - English

Qualification: 1) Any Graduation 2) Job Location : Ernakulam  Minimum Experience - 2 year experience relevant field is preferred.                                     Age: Not exceeding 30 years.  Language : English , Malayalam , Hindi - Fluent in Speaking

Journey

  • ESIC